What should staff not do when time of gravesite access is restricted?

When time of gravesite access is restricted, allowing those present during the burial to access the site is incorrect because it could compromise the integrity of the cemetery's policies or safety guidelines implemented for various reasons, such as maintenance, security, or respect for other grieving families. It is important to adhere to the established protocols and guidelines concerning access to ensure that all visitors to the cemetery can have their needs met while maintaining the decorum and safety of the premises.

In contrast, informing the next of kin, being transparent about the timing of closure, and not denying any form of communication are all practices that uphold respectful communication and support for the grieving families during a sensitive time. Engaging and informing families is crucial in maintaining a professional and supportive environment, so they feel acknowledged and respected during their time of loss.